Job Title: Program manager
Department: Healthy Start
Location: Orlando – Coalition Office
Employment Type: Full-time
Reports to: Executive Director
The Program Manager is a professional position requiring independent action and will be responsible for the programmatic aspects of the programs. This position is responsible for directing the activities of the staff in planning, monitoring, and evaluating service delivery and program operations. This individual will be responsible for all managerial and supervisory duties including, but not limited to, hiring and selection, developing performance plans, conducting performance appraisals, planning and directing their work, approving leave, and taking disciplinary action as appropriate. Oversees the programmatic functions of the Healthy Start programs (i.e. Coordinated Intake and Referral, Healthy Start Care Coordination, Nurse Family Partnership, Bellies’, CAPTA etc)
This position reports directly to the Executive Director.
- monitors program performance including analyzing and gathering data to determine program needs
- determining program objectives and formulating procedures and protocols for program services and monitoring progress towards achievement of program objectives.
- Coordinates the ongoing assessment of clients, employees, work systems and the capacity of workforce to continuously improve the efficiency and quality of work performance and work products.
- Evaluates and monitors service delivery and implements corrective action plans relating to program and policy improvements.
- Analyzes and develops new policies, procedures and other actions to implement department directives efficiently and effectively. Manages the development of new programs and improvements in existing programs to meet client and employee needs more effectively and more efficiently.
- Supervises and evaluates the performance of subordinate staff and makes recommendations for personnel actions.
- Oversees the recruitment, employment and assignment of personnel in the Healthy Start programs and recommends transfers, promotions or separations of service. Develops and promotes leadership and growth of professional staff.
- Promotes partnerships to support program needs, integrates service delivery and creates community awareness of the Healthy Start programs.
- Provides technical assistance and guidance to the Healthy Start Coalition Community Liaison.
- Supervises direct reports including motivating, training, providing guidance, and direction.
- Develops expectations and meets with staff regularly to discuss performance, complete performance reviews, and discipline action, if needed.
- Ensures all staff complete required training and are offered additional training.
- Supervises the work of assigned staff.
- Assigns plans and coordinates the workloads, workflows, deadlines, work objectives and time utilization with employees.
- Ensures adherence to established policies, protocols, the Healthy Start Standard and Guidelines and Well Family Information System.
- Develops guidelines and procedures for the provision of care coordination and prenatal choice counseling services.
- Helps employees address and resolve concerns and complaints.
- Provides appropriate orientation, training, direction and guidance to employees on policies, program requirements, procedures, protocols and methods to perform their jobs.
- Monitors and evaluates the appropriateness of performance through quality assurance activities (record reviews, field/site visits, customer service surveys and reports).
- Communicates work expectations and how duties are measured. Motivates employees to improve the quality and quantity of work performed.
- Addresses performance problems through corrective action and progressive disciplinary actions as warranted.
- Provides technical assistance regarding programmatic and client issues and assists in interpreting rules, policies and standards.
- All other duties as assigned by the Executive Director.
Knowledge, Skills and Abilities
- Knowledge of basic programmatic management
- Skilled in the use of Excel, Word, Outlook, and other Microsoft office applications
- Ability to interpret and apply federal and state guidelines to local situations
- Ability to meet and correspond professionally with contracted providers
Education and/or Work Experience Requirements:
- Master’s degree in social services, public health, maternal and child health services or related field with at least three or more year’s management, and non-profit sector experience preferred
- May substitute Bachelor’s degree in social, public health, maternal and child health services and other related field with at least five or more years’ experience management, and non-profit sector experience.
Additional Eligibility Qualifications:
- Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary leadership.
- Must be able to travel to attend conferences, training and other events, as required.
- Ability to work flexible traditional and non-traditional hours.
- Ability to establish and maintain effective working relationships with Coalition partner agency staff, Board committees, volunteers, staff, donors and the general public.
- Knowledge of Healthy Start, and other local health and human service providers.
- Knowledge of contract management and auditing.
- Knowledge of budget and expenditures monitoring.
- Experience in personnel supervision, management and data analysis
- Ability to work independently and to carry out assignments to completion within parameters of instructions given prescribed routines, and standard accepted practices.
- Must be able to communicate effectively and be a team player at the Coalition.
- Must be able to commit to the Coalition vision and be passionate about its mission.
- Requires reliable transportation as travel is required, valid driver’s license, good driving record and automobile insurance.
- Ability to safely and successfully perform the essential job functions consistent with the ADA, and other federal, state and local standards.
- Must be able to travel to alternate locations.
- Required to sit, stand, walk, speak and hear while performing the duties of this job, regularly. The position requires extensive computer use so the employee must have sufficient hand dexterity to use a computer keyboard and be capable of reading a computer screen
- Lifting/carrying up to 25 pounds.