Program Participant Information

The following information on the program—highlighting our respective roles and responsibilities—will contribute to our success:

Program Basics

• Healthy Start services are free and voluntary.
• Your Healthy Start worker will provide education, screening, and support and connect you to community services in a comfortable, convenient setting, such as your home.
• You will be notified within 48 hours if your Healthy Start worker changes.

Partnership and Respect

• You and your Healthy Start worker will collaborate on your care.
• You will be treated with respect and dignity as part of a supportive relationship with Healthy Start staff.

Appointments and Participation

• You are expected to keep all appointments. Notify your worker at least 24 hours in advance if you must cancel.
• Missing appointments without notice impacts the effectiveness of the program for you and our ability to assist other families.

Your Rights

• You can ask for more information about any service offered.
• You can accept or refuse services at any time. This won’t affect your continued participation.
• All services, conversations, and records are private and confidential per state and federal laws.
• You have the right to receive information in your preferred language or accessible format.

Complaints and Grievances

• If you are unsatisfied with your treatment or services, you can submit a complaint through your local Healthy Start Coalition or contact us here.
• Complaints are reviewed the same day or next business day and forwarded to the funding organization within two business days.

Additional Program Information

• Call 1-855-889-1090 for more program information or contact us here.
• See our Notice of Privacy Practice for how medical information may be used or disclosed.
• The program is funded by the Florida Department of Health and the Agency for Health Care Administration.

How To File a Florida Medicaid Complaint

• Start with this tip sheet.
• Medicaid members, use the member portal provided by AHCA. Click here.
• Case managers filing for recipients, click here.